FAQ


Where is my order? ​

We aim to deliver standard orders within 5 working days. Personalised orders can take up to 6 weeks to be delivered.

Please allow extra time for orders placed over bank holidays or busy periods such as Christmas. If your order still hasn’t arrived we would recommend contacting our customer care team on: info@alossjewellery.co.uk who will be more than happy to look into this further for you.

I am experiencing difficulties trying to place my online order, what shall I do? 

If you have any difficulty placing your order online please do not hesitate to contact our Customer Care Team on info@alossjewellery.co.uk

How do I look after my jewellery? 

Great care has been taken in creating your jewellery. To protect it and contribute to its longevity, there are a few tips to follow:

 

Store your jewellery separately and in its original packaging as metals and stones can scratch when they come into contact with each other.

 

Do not let your jewellery come into contact with household detergents or other chemical products and take care when spraying perfume.

 

Sterling silver jewellery: Although our sterling silver jewellery is coated with an anti-tarnish solution, once exposed to the atmosphere it may tarnish. To restore the original brilliance of the surface, we recommend using a non-abrasive silver polishing cloth.

 

Gold/Silver/Rose Gold Plated jewellery: To preserve the shine of plated jewellery.

Returns Policy 

Should you receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible.  You must return any defective, damaged or incorrect item to us within 7 days of receiving the item. You may then choose to receive a replacement item, repair, or exchange for an alternative item. 
 

As an independent retailer, we do not accept refunds, only exchanges which have to be requested within 7 days of receiving the item.